1. What this policy covers
This policy explains what information we collect, how we use it, and how we handle information when you use Packalong on the web or in the app.
2. Information we collect
Depending on how you use the Service, we may collect or process:
- Trip information you create or import, such as destinations, dates, notes, and packing lists.
- App settings and preferences, such as analytics choices.
- Usage analytics and event data related to how the Service is used.
- Technical information needed to operate the Service, such as device, app, and diagnostic context.
3. Analytics and marketing measurement
We use Mixpanel as our analytics provider for product usage analytics and marketing measurement. This helps us understand which features are used, how people move through the product, and how we can improve Packalong.
Where controls are available in the app, you can manage analytics preferences there. Disabling analytics may limit some measurement, but it does not stop all technical processing required to operate the Service.
4. AI features
Some Packalong features use AI capabilities that currently run on your device. If we later introduce a third-party AI provider for any feature, we will update this Privacy Policy before that change takes effect or otherwise provide notice as required by applicable law.
5. How we use information
We use information to:
- Provide and maintain the app and website.
- Save and sync your trip-planning experience where applicable.
- Measure usage, performance, feature adoption, and marketing effectiveness.
- Improve reliability, product design, and future features.
- Protect the Service, investigate misuse, and comply with legal obligations.
6. How we share information
We do not sell your personal information. We may share information with service providers that help us operate Packalong, including analytics providers such as Mixpanel, or where required by law, regulation, legal process, or to protect rights, safety, and the Service itself.
7. Data retention
We keep information for as long as reasonably necessary to provide the Service, operate the product, comply with legal obligations, resolve disputes, and enforce our agreements. Some data may persist on your device unless you remove it or uninstall the app.
8. Security
We use reasonable administrative, technical, and organizational measures to protect information. However, no method of storage, transmission, or security is completely guaranteed.
9. Children
Packalong is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through the Service.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date above and may provide additional notice where appropriate.
11. Contact
If you have questions about this Privacy Policy, please contact us through the support methods made available in the app or on the website.